When I started at T&S last year, I knew we helped companies and nonprofits with their digital marketing needs. What I didn’t realize is that we also work with other agencies, helping them as well.
Other digital marketing agencies here in Oklahoma City—and elsewhere—tend to have specific areas they are great in and other areas where they need help. Because we have a somewhat broad set of skills, we’ve been pulled in by other marketing agencies to help with copywriting, technical issues, design, video, and many other services.
Recently we helped one long-time partner with a technical issue.
Problems
For many years now, we’ve collaborated with Kyle Golding with The Golding Group. He’s helped us with some planning and been the talent in video work we’ve done. He’s actually in our “Half Dozen Club,” which means we’ve made six or more websites for him over the years. He was the first guest on a podcast we produced years ago. We’ve even shared the stage after winning awards on projects we collaborated on!
Not long ago, Kyle began working on an unusual project for his agency. It unexpectedly ended up being a highly technical project. His client was non-technical, and while Kyle was far more technically savvy than his client, he soon found himself in over his head.
“To put it bluntly, I screwed up a bunch of things,” Kyle shared. “I had massed it up beyond my ability to fix it, so I called my go-to guy Tim at T&S.”
Immediately dropping everything, Tim spent an hour on the phone with Kyle. After the hour, Tim was able to determine exactly what had happened:
- Two copies of WordPress had been installed on a single domain.
- The copy of WordPress with the new website was no longer accessible because of a configuration error.
- The domain had been blacklisted by a few providers and inaccessible to some people as a result.
Solutions
Kyle was in a time crunch, so Tim jumped into action that day to get things working.
First, he dealt with the new website not being accessible. He accessed the database directly and made the configuration changes needed on the new website to make it accessible again.
Next, he dealt with the extra copy of WordPress. he removed the extra copy and made the new website the default website.
Finally, he attacked the blacklist issue. He was able to get the domain removed from the blacklists, making it accessible to everyone again.
After it was all fixed, Kyle had this to say, “Even though the problem was all of my own doing, Tim dropped what he was working on to help me.”
Kyle was very appreciative of our responsiveness. “Tim could have easily told me to wait until he had free time, but he knows how fast a down website would harm my client. Tim went right to work fixing the problem, communicated with me all day long and worked well past 5:00pm to get all of my mistakes fixed and the site back online. His dedication to doing what’s right and what’s best for the client is irreplaceable. Highly recommend!”
Kyle has been great to work with over the years, and we look forward to working with him for years to come!
Learn more
Wondering if we can help your agency with work that falls outside your area of expertise? We help other agencies with Websites, Social Media, Search Engine Optimization, Email Marketing, Blogs, and Online Videos. We would be happy to talk and see if we are a good fit for you. Feel free to reach out!
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